Help & Support

Find quick solutions, guides, and ways to reach our support team.

Getting Started — Quick Checklist
  1. Create your salon account and add your location details.
  2. Add services, durations and pricing.
  3. Invite staff and set working hours/availability.
  4. Enable online booking and test a sample appointment.
  5. Connect payment provider (Stripe/PayPal) if you accept online payments.
Read full setup guide
Common Troubleshooting
  • Login issues: Reset password from the login screen or contact support.
  • Bookings not showing: Check staff availability, service duration, and timezone settings.
  • Payment failures: Verify your Stripe/PayPal account credentials and webhooks.
  • Printer/POS not printing: Confirm network connection and device setup under Settings → POS.
Contact Support
Support Channels

In-app Chat (fastest)

Email: info@salonvibeserp.com

Phone (Enterprise): +1-786-887-6483

Service Levels & Response Times
PlanResponse timeSupport hours
Starter48 hoursMon–Fri 09:00–17:00 (email)
Professional24 hoursMon–Fri 09:00–18:00 (chat + email)
Enterprise4 hours (priority)24/7 (phone + chat)

For critical production outages, contact the Enterprise support phone immediately.

System Requirements
  • Modern browser: Chrome, Edge, Firefox, Safari (latest versions)
  • Stable internet connection (2 Mbps+ recommended)
  • For POS printers: local network access and supported drivers
  • Mobile apps: iOS 13+ / Android 8+

Smart Salon Management at Your Fingertips

Bunzzo Vibes simplifies salon operations with one platform for appointments, employees, services, expenses, and sales.

Appointment Booking Made Easy

Allow customers to browse services, view available slots, and book appointments instantly through the customer app.

Boost Sales & Customer Loyalty

Convert appointments into sales, create walk-in invoices, and keep track of customer history with ease.

All-in-One Salon Business Solution

From employee management to expense tracking, Bunzzo Vibes helps salon owners run smarter and grow faster.

Real-Time Analytics & Insights

Get a clear picture of sales, appointments, and performance with powerful dashboards and exportable reports.

Book a Free Demo